CANCELLATION POLICY

 

 

Because Deldor Day Spa is by appointment only your appointment is time reserved exclusively for you and we request that you please review our cancellation policy.

If you need to reschedule or cancel an appointment, we require a minimum of 24-hours notice. If you need to cancel your appointment you need to call the office at: (201) 816-1130.  If we don't answer leave your information on our answering service.
 

 More than 24 hours notice  Service will be cancelled at no charge
Less than 24 hours notice 50% of the service price will be charged
Failure to show without notice
or same day cancellations
100% of the service price will be charged

~ Sorry email appointment cancellations are not accepted ~

 

Please understand that arriving late may limit the time available for your treatment, thus lessening its effectiveness and your pleasure. 
Your timely arrival is appreciated. 

As a spa guest you are expected to:

Arrive on time or early for your appointment to enjoy the facility. We strongly suggest you prepare directions to the spa prior to leaving for your appointment.
Know that you may be silent or quietly talkative during your treatment.
Please understand that the room must be prepared and used for the next client; so know that you must vacate the treatment room upon completion of service within a reasonable amount of time.
Please do not bring children and leave them unattended, this is very disruptive to other spa goers and unsafe for children.
Share public space respectfully with other spa customers.  When in common areas, such as the waiting room, please keep your voices down in consideration of fellow Wellness Spa customers trying to relax.
Give the therapist feedback as to your comfort and special troubled areas.
Your therapist will keep your body draped during "dry services" and will only expose the area to be worked upon, however in "wet services" such as body scrubs you may not be covered in order to reap the maximum benefits. (Swimsuits or underwear are required)
Know that you are in a professional spa therapy operation and do not expect anything other than therapeutic or spa service's.
Allow the therapist to perform a service as reserved and timed.
Relax…that's why you are in the spa in the first place.
Know that any sexual solicitations will not be tolerated and we will report such actions to authorities.
Give honest feedback to the therapist if you are unhappy with your treatment so she has a chance to correct things.  If no feedback is given during your treatment we assume everything went well.